Wagyu Warehouse

Shipping & Refunds

Effective date: 1 May 2025  ·  Last updated: 1 May 2025

Sydney Metro delivery only. We currently deliver exclusively within selected Sydney Metro area. We do not ship interstate or to regional NSW at this time.

Dispatch days

Tue & Fri

Excluding public holidays

Delivery window

2pm - 7pm

Cut-off times vary by product

Packaging

Cold chain

Insulated box and ice packs

Order cutoff

8:00 am

For Friday and next Tuesday dispatch

01

Delivery zones & fees

We deliver to all suburbs within the Sydney Metro area. Delivery is charged at a flat rate of $18.50 per order.

If your postcode is not serviced, you will be notified at checkout before payment is taken.

To confirm whether your suburb is covered, use our delivery checker.

02

How we pack your order

All orders are packed in insulated boxes with food-grade ice packs to maintain safe temperatures throughout transit. Our packaging is designed to keep your wagyu at an optimal temperature for up to 12 hours after dispatch.

  • Vacuum-sealed cuts are individually labelled with the cut name and weight.
  • Products are packed in accordance with Australian food safety standards.
  • Please refrigerate or freeze your order immediately after delivery.

03

Delivery instructions

You may provide specific delivery instructions at checkout, such as “leave at the door” or “ring the buzzer”. If no one is home and no authority to leave has been provided, the driver will attempt to contact you.

Undelivered perishable orders cannot be redirected and may be disposed of at our discretion without a refund. We strongly recommend using an address where someone will be available to receive the order.

04

Refunds & returns

No change-of-mind refunds. Due to the perishable nature of our products, we do not accept returns or issue refunds for change of mind, including incorrect size, cut selection or customer ordering errors. Please review your order carefully before completing your purchase.

We stand fully behind the quality of our products. You may be eligible for a replacement or refund if:

  • Your order arrives damaged or in poor condition.
  • You receive an incorrect item.
  • The product does not meet the quality represented at the time of purchase.
  • Your order is significantly delayed and the product is no longer fit for consumption.

To submit a claim, contact us within 24 hours of delivery at info@wagyuwarehouse.com.au. Include your order number and clear photos or videos of the product and packaging. Claims submitted after this period may not be assessed.

Approved refunds will be returned to the original payment method within 5–10 business days. Store credit may also be offered at our discretion.

05

Australian Consumer Law

Nothing in this policy limits or excludes any rights or guarantees available to you under the Australian Consumer Law. If a product has a major fault, you may be entitled to a replacement, repair or refund, as applicable under your statutory rights.

Customer care

Need help with an order? Email us at info@wagyuwarehouse.com.au. We aim to respond within one business day. For urgent delivery issues, please call us directly.