Shipping policy

 

Sydney Metro delivery only. We currently deliver to selected areas within the Sydney Metro area. We do not ship interstate or to regional NSW at this time.

Dispatch days: Wednesday & Friday (excluding public holidays)

Delivery window: 2:00pm to 7:00pm

Packaging: Cold chain — insulated boxes + ice packs

Order cutoff: 8:00 am Monday / Wednesday

01 — Delivery zones & fees

We deliver to selected suburbs within the Sydney Metro area ( including Lower / Upper North Shore, Northern Beaches and Ryde areas). Delivery fee is $18.50 flat rate per order.

If your postcode is not serviced, you will be notified at checkout before payment is taken. We are working hard to expand the delivery zone.

Check if your suburb is covered:  here 

02 — How we pack your order

All orders are packed in insulated boxes with food-grade ice packs to maintain safe temperatures throughout transit. Our packaging is designed to keep your wagyu at optimal temperature for up to 12 hours after dispatch.

  • Vacuum-sealed cuts are individually labelled with cut name and weight
  • Products are packed to Australian food safety standards
  • Please refrigerate or freeze your order immediately upon delivery

03 — Delivery instructions

You may provide specific delivery instructions at checkout (e.g. leave at door, ring buzzer). If no one is home and no authority to leave is given, the driver will attempt to contact you. Undelivered perishable orders cannot be redirected and may be disposed of at our discretion without refund.

We strongly recommend providing a delivery address where someone will be present to receive your order.

04 — Refunds & returns

No change-of-mind refunds. Due to the perishable nature of our products, we do not accept returns or issue refunds for change of mind, including incorrect size, cut selection, or ordering errors made by the customer. Please review your order carefully before completing your purchase.

We do, however, stand fully behind the quality of our products. You may be eligible for a replacement or refund if:

  • Your order arrives damaged or in poor condition
  • You receive an incorrect item
  • The product does not meet the quality represented at the time of purchase
  • Your order is significantly delayed and the product is no longer fit for consumption

To submit a claim, contact us within 24 hours of delivery at hello@wagyuwarehouse.com.au with your order number and clear photos or videos of the product and packaging. Claims submitted after this window cannot be assessed.

Approved refunds will be processed to your original payment method within 5–10 business days. We may also offer store credit at our discretion.

Need help with an order? Email info@wagyuwarehouse.com.au — we aim to respond within one business day. For urgent delivery issues, please call us directly.